Privacy Policy

54db is committed to protecting the privacy of every player who registers and engages with our online casino and sports betting platform. This Privacy Policy sets out in plain terms how we collect, process, store, and protect your personal data when you visit our website, create an account, make a deposit, or access any of our gaming services. By using 54db, you agree to the practices described in this document.

This policy applies to all users of 54db, including players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. We recognize that trust is the foundation of any lasting relationship with our players, and we take our responsibility to handle your data with the utmost care and transparency very seriously.

1. Information We Collect

To provide you with a complete and secure gaming experience, 54db collects certain categories of personal information. We collect only what is necessary and proportionate to the services we offer. The types of information we may collect include:

• Identity information: full name, date of birth, national ID or passport details (for identity verification purposes).
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: transaction history, deposit and withdrawal amounts in BDT (৳), and payment method identifiers (such as your bKash or Nagad mobile number).
• Technical information: IP address, device type, browser details, operating system, and cookies — collected automatically when you access our platform.
• Behavioral information: gameplay history, betting patterns, session duration, pages visited, and preferences within the 54db platform.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by a legal obligation and disclosed to you at the time of collection.

2. How We Use Your Information

The data we collect from you serves specific, legitimate purposes. 54db will not use your personal information for any purpose that conflicts with this policy. The key uses include:

• Account management: to create, verify, and manage your 54db player account, including identity verification (KYC) as required for responsible gaming compliance.
• Service delivery: to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to ensure seamless access to cricket betting, slots, live casino, and other games.
• Security and fraud prevention: to detect and prevent fraudulent activity, money laundering, unauthorized account access, and any other abuse of our platform.
• Responsible gaming: to monitor your play activity and, where necessary, apply responsible gaming tools such as deposit limits, session alerts, or account restrictions if patterns of concern are identified.
• Customer support: to respond to your queries, complaints, and support requests in a timely and effective manner.
• Marketing (with your consent): to send you promotional offers, bonus alerts, and platform updates relevant to your preferences — only if you have opted in to receive such communications.

3. Payment Data and Financial Transactions

54db facilitates deposits and withdrawals in Bangladeshi Taka (৳) through trusted local and international payment channels. When you make a financial transaction on 54db, your payment data is handled with the same level of care applied to sensitive financial records.

Your transaction history within 54db — including deposit amounts, withdrawal requests, and bonus redemptions — is stored securely and may be accessed by you at any time through your account dashboard. This data is retained as required for financial record-keeping and responsible gaming obligations.

4. Cookies and Tracking Technologies

54db uses cookies and similar tracking technologies to improve your experience, analyze site usage, and ensure our platform functions correctly. Cookies are small text files stored on your device that help us recognize you and tailor your experience. We use three main categories:

• Essential cookies: required for the site to function, including login sessions, security tokens, and cart/game state persistence. These cannot be disabled.
• Analytics cookies: help us understand how players navigate 54db, which games are most popular, and where improvements can be made. Data collected is aggregated and anonymized.
• Preference cookies: store your selected language, display settings, and other personalization choices so they persist across sessions.

You may adjust your browser settings to refuse cookies, though some features of 54db may not work correctly as a result. By continuing to use our platform without changing your browser cookie settings, you consent to our use of cookies as described above.

5. Data Sharing and Disclosure

54db does not sell, rent, or trade your personal data to any external party for commercial gain. We may, however, share your information with trusted third parties in the following strictly defined circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your financial transactions and confirm payment status.
• Service providers: technology partners and infrastructure providers who assist us in operating the 54db platform — all of whom are bound by confidentiality agreements and may not use your data for any purpose other than providing services to us.
• Legal and regulatory obligations: where disclosure is required by applicable law, court order, or a government authority. In such cases, we disclose only the minimum information required to fulfil the legal obligation.

In every case, we require that any party receiving your data maintains appropriate security standards and uses your information only for the specified purpose for which it was shared.

6. Data Retention

54db retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil our legal, financial, and responsible gaming obligations. Specifically, account and transaction records may be retained for a minimum of five years following the closure of your account in line with standard financial record-keeping requirements.

When data is no longer required for these purposes, it is securely deleted or anonymized so that it can no longer be associated with you as an individual. If you request deletion of your account and data before the minimum retention period has elapsed, we will action your request to the extent permitted by our obligations and inform you of any data that must be retained and for how long.

7. Your Rights as a User

54db respects your rights with regard to the personal data we hold about you. Regardless of your location in Bangladesh — whether you are in Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — you are entitled to the following:

• Right of access: you may request a copy of all personal data we hold about you, along with information on how it is being used.
• Right to rectification: if any of your personal data held by 54db is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may request that we limit the way we use your data in specific circumstances, for example while a dispute about accuracy is being resolved.
• Right to withdraw consent: where we process your data on the basis of your consent (for example, for marketing), you may withdraw that consent at any time without affecting the lawfulness of earlier processing.

To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page. We will acknowledge your request within 3 business days and aim to fulfil it within 30 days. There is no charge for making a data rights request.

8. Security Measures

Protecting your personal data against unauthorized access, disclosure, alteration, or destruction is a top priority for 54db. We have implemented a range of technical and organizational security measures proportionate to the sensitivity of the data we hold, including:

We conduct regular internal security reviews and maintain strict access controls to ensure that only authorized personnel within 54db can access personal data, and only to the extent required for their specific role. Despite these measures, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your 54db account and to contact our support team immediately if you suspect any unauthorized access.

9. Third-Party Services and Game Providers

54db partners with leading game studios — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — to deliver a world-class gaming library. These providers may collect certain technical data (such as game session data and RNG outcomes) as part of delivering their software services. Such data collection is governed by each provider's own privacy practices and is separate from 54db's collection of your personal account data.

54db is not responsible for the privacy practices of third-party game providers or payment processors beyond the contractual obligations we place on them as described in Section 5. We recommend reviewing the privacy policies of any third-party service you interact with directly.

10. Protection of Minors

54db is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you are not permitted to register an account, place bets, or access any paid gaming service on 54db.

If we become aware that personal data has been collected from a user who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor may have registered on 54db, please contact our support team immediately so we can investigate and act without delay.

11. Changes to This Privacy Policy

54db reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice.

Your continued use of 54db after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you are always informed about how we handle your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 54db handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and professionally.

Email: [email protected] — our support team is available 24/7 to assist players across Bangladesh. Please allow up to 3 business days for a full written response to data rights requests.